This Privacy Policy explains how Wayve AI FZ-LLC ("Wayve AI", "we", "us") collects, uses, and protects your information when you use Tickt, our event growth platform, and the tickt.ai website (together, the "Services").
1. Who we are
Tickt is operated by Wayve AI FZ-LLC, a company registered in the United Arab Emirates. For any privacy question, reach us at social@tickt.ai.
2. Information we collect
- Account information: your name, email, phone number, business or venue details, and password.
- Event and booking information: events you create, tickets you buy or sell, guest lists, and promoter activity.
- Payment information: processed securely by our third-party payment providers. We keep only limited transaction records and never store full card numbers ourselves.
- Usage information: device, browser, IP address, pages viewed, and actions taken, collected through cookies and similar tools.
- Communications: messages you send to our team.
3. How we use your information
- Provide, operate, and improve the Services.
- Process ticket sales, payouts, and commissions.
- Send service updates, receipts, and, where you agree, marketing messages.
- Keep the Services secure and prevent abuse.
- Meet legal and regulatory obligations in the UAE.
4. How we share information
We share information only as needed to run the Services:
- With venues, organizers, and promoters involved in an event, limited to what each role needs.
- With payment processors and service providers who act on our behalf under confidentiality terms.
- With authorities where the law requires disclosure, or to protect rights and safety.
- As part of a business transfer such as a merger or acquisition.
We never sell your personal data.
5. Cookies
We use cookies and similar technologies to run the site, remember preferences, and measure performance. See our Cookie Policy for details and choices.
6. Data retention
We keep personal data only for as long as your account stays active or as needed to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. Once data is no longer required, we delete or anonymize it.
7. Your rights
Subject to applicable UAE law, you may:
- Request access to the personal data we hold about you.
- Ask us to correct inaccurate data.
- Ask us to delete your data, where the law allows.
- Object to or limit certain processing.
- Withdraw consent for marketing at any time.
To exercise any right, email social@tickt.ai. We respond within the timeframes set by applicable law.
8. Security
We use technical and organizational measures, including encryption in transit and access controls, to protect your information. While every online system carries some risk, we work continuously to keep your data safe.
9. International transfers
Your information may be processed in countries other than your own. Where this happens, we apply safeguards consistent with applicable law.
10. Children
The Services are intended for users aged 18 and above. We never knowingly collect data from anyone under 18. If you believe a minor has provided us data, contact us and we will remove it.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the new version here and revise the date above. Where changes are significant, we will provide a clearer notice.
12. Contact us
For any question about this policy or your data, email social@tickt.ai.